Terms and Conditions

Terms and Conditions

1. Introduction

Welcome to Biolumen, home to Monch Monch. Please read the following Terms and Conditions (hereinafter referred to as "Terms") carefully before using our website and our dietary fiber product, Monch Monch. By accessing or using any part of this website, you agree to be bound by these Terms. If you do not agree to all the Terms and Conditions of this agreement, then you may not access the website or use any services.

2. Acceptance of Agreement

Your access to and use of this website and Monch Monch is subject to your acceptance and compliance with these Terms. By using our website and purchasing Monch Monch, you agree to accept and comply with these Terms. You also represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site and product.

3. Changes to These Terms

Biolumen reserves the right to change, modify, or revise these Terms at any time. Any such change, modification, or revision is effective immediately upon posting on our website. It is your responsibility to check these Terms periodically for changes. Your continued use of our website and Monch Monch following the posting of changes will mean that you accept and agree to the changes.

4. Product Information

Monch Monch is a dietary fiber product designed to assist in the regulation of blood sugar levels and to promote overall health and well-being. The product is formulated using natural dietary fibers and other ingredients that have been scientifically designed and tested for safety and effectiveness.

5. Purchasing

To purchase Monch Monch, you must follow the instructions provided on our website. We reserve the right to refuse or cancel orders, and refunds are provided according to our Refund Policy

*Terms and Conditions for Presale Item Purchase:*

 1.⁠ ⁠*Presale Agreement:* By placing an order for a presale item, you acknowledge and agree that you are purchasing a product that is not yet available for immediate shipment.

 2.⁠ ⁠*Payment Authorization:* Your payment method will be charged up to 30 days before the scheduled shipping date of the presale item.

 3.⁠ ⁠*Shipping Date:* The estimated shipping date is provided for your reference and may be subject to change. We will make reasonable efforts to fulfill orders by the specified date, but unforeseen circumstances may affect the timeline.

 4.⁠ ⁠*Order Confirmation:* Upon successful payment, you will receive an order confirmation. This confirmation serves as acknowledgment of your commitment to purchase the presale item.

 5.⁠ ⁠*Cancellation Policy:* Cancellations are permitted up until the payment is processed before the shipping date. After this point, cancellations may be subject to a handling fee. Exceptions may be handled on a case by case basis at the sole discretion of the company.

 6.⁠ ⁠*Refund Policy:* Refunds will be issued only in the event of order cancellation before the payment processing date.

 7.⁠ ⁠*Product Changes:* Product specifications, features, or designs may be subject to change before shipment. We will strive to notify customers of any significant changes.

 8.⁠ ⁠*Shipping Updates:* You will receive shipping notifications and tracking information once the presale item has been dispatched.

 9.⁠ ⁠*Shipping Costs:* Shipping costs will be calculated and communicated during the checkout process. Any additional customs or import duties are the responsibility of the buyer.

10.⁠ ⁠*Limited Quantity:* Presale items may have limited quantities available, and orders will be fulfilled on a first-come, first-served basis.

11.⁠ ⁠*Communication:* We will provide periodic updates on the status of the presale item via the email address associated with your order.

12.⁠ ⁠*Terms Acceptance:* By completing the presale purchase, you affirm that you have read, understood, and agreed to these terms and conditions.

Please carefully review these terms before proceeding with your presale order. If you have any questions or concerns, contact our customer support team.

6. Shipping Policy

1. Order Processing

All orders placed on our official website will be processed within 1-2 business days after your purchase is confirmed. Our processing times may vary during peak seasons or promotional events. If you have any questions about the status of your order, please contact our customer support team at hello@biolumen.tech

2. Shipping Methods

We offer standard shipping for all orders within the continental United States. 

3. Shipping Costs

Shipping costs are determined based on the shipping address and the weight of your order. During the checkout process, you will have the opportunity to review the shipping fees before finalizing your purchase. Please note that we may offer free shipping on certain orders or during specific promotions.

4. Shipment Tracking

Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's progress and estimated delivery date.

5. Delivery Issues

If you encounter any issues with your delivery, such as a lost package or damaged items, please contact our customer support team as soon as possible. We will work to resolve the issue promptly.

6. International Shipping

Monch Monch ships products to customers around the world. International shipping may have additional fees and longer delivery times due to customs and import regulations. Customers are responsible for any customs duties, taxes, or import fees associated with international shipments.

7. Delays and Exceptional Circumstances

We strive to deliver your orders within the estimated timeframe. However, certain conditions, including natural disasters or unexpected events, may cause delays beyond our control. We appreciate your understanding and patience in such situations.

8. Contact Information

If you have any questions or need further assistance regarding our shipping policy or your order's delivery, please contact our customer support team at hello@biolumen.tech.

7. Refund and Return Policy

At Monch Monch, we want our customers to be completely satisfied with our products. If you have any concerns about your purchase, please review our refund and return policy below.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@biolumen.tech. If your return is accepted, we’ll send you instructions on how and where to send your package. You will be responsible for the cost of return shipment. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@biolumen.tech.

6. Privacy and Data Security

Monch Monch is committed to protecting your privacy. Any personal information collected during the return process will be handled in accordance with our Privacy Policy. We do not store or share your sensitive payment information.

7. Contact Information

If you have any questions or concerns about our refund and return policy, please contact us at hello@biolumen.tech

8. User Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

9. Use of Our Website

By using our website, you agree to use it only for lawful purposes. You agree not to use the site for any harmful or illegal activities.

10. Disclaimers

You understand and agree that Biolumen makes no warranties regarding the accuracy, completeness, or timeliness of any content posted on our website. You acknowledge that information provided on our site is not a substitute for professional medical advice. Monch Monch is not a supplement and does not claim to diagnose, treat, cure, or prevent any diseases.

11. Limitation of Liability

You understand and agree that Biolumen shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages resulting from the use or misuse of Monch Monch or our website. The use of Monch Monch is at your own risk.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the state of purchase, without regard to its conflict of law principles.

13. Contact Information

For any questions about these Terms and Conditions, please contact us at hello@biolumen.tech

Thank you for choosing Monch Monch by Biolumen. We look forward to providing you with dietary fiber support for your overall well-being.